Shift Lead — Outdoor Gear Retail Leader

5.11, Inc.; Glen Allen (VA); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Job summary

5.11, Inc. is seeking a Sales Supervisor (Shift Lead) for our Glen Allen, Virginia store. You will partner with store leadership to deliver the 5.11 EDGE experience, coach a frontline team, and uphold store standards in a fast-paced environment.

You'll drive customer satisfaction, support merchandising and visuals, and lead by example to foster teamwork, continuous improvement, and operational excellence. If you thrive in performance-driven retail, apply now.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for tactical, outdoor, or fitness gear.
• Flexible schedule and supportive team environment.
• Opportunities to learn, grow, and advance within the company.
• A workplace built on purpose, performance, and adventure.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Retail experience

Customer service

Team leadership

Visual merchandising

Job description

5.11, Inc. is seeking a Sales Supervisor (Shift Lead) for our Glen Allen, Virginia store. You will partner with store leadership to deliver the 5.11 EDGE experience, coach a frontline team, and uphold store standards in a fast-paced environment.

You'll drive customer satisfaction, support merchandising and visuals, and lead by example to foster teamwork, continuous improvement, and operational excellence. If you thrive in performance-driven retail, apply now.