Shift Lead - Outdoor Gear Retail, Growth & Impact

5.11; Fairfax (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Health, dental and vision insurance

401(k) program with employer match

Employer-paid basic life and AD&D

Job summary

The Sales Supervisor at 5.11 leads with the Store Manager and Assistant Store Manager to exceed customer expectations and build a high-energy store environment. This is a clear path to leadership, offering opportunities to grow, learn, and impact outcomes in a fast-paced, results-driven setting.

You'll help deliver the 5.11 EDGE customer experience, support merchandising, and uphold operational standards while empowering your team to succeed and provide exceptional service.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Retail experience

Customer service

Teamwork

Problem-solving

Gear passion

Job description

The Sales Supervisor at 5.11 leads with the Store Manager and Assistant Store Manager to exceed customer expectations and build a high-energy store environment. This is a clear path to leadership, offering opportunities to grow, learn, and impact outcomes in a fast-paced, results-driven setting.

You'll help deliver the 5.11 EDGE customer experience, support merchandising, and uphold operational standards while empowering your team to succeed and provide exceptional service.