Dairy Queen Shift lead

The Teton Group/C&H Holdings Inc.; Hurricane (UT); On-site; USD 28,000 - 38,000; Full time

Job summary

The Teton Group/C&H Holdings Inc. is seeking a Shift Lead for their Dairy Queen location in Hurricane, Utah. In this role, you will support daily operations, lead team members, and ensure an exceptional guest experience. Responsibilities include managing shift tasks, training new crew members, and overseeing cash management. A strong leader with excellent communication skills and prior restaurant experience is essential for success in this position. Join our team and help create a positive environment while delivering quality service.

Qualifications

• Experience leading teams in a restaurant environment.
• Proficient in customer service and conflict resolution.
• Strong understanding of food safety standards and operational procedures.

Responsibilities

• Lead team members during assigned shifts.
• Ensure guest service standards are met.
• Supervise and manage cash handling procedures.

Skills

Leadership

Teamwork

Customer service

Cash handling

Training

Job description

Shift Lead

Location: Dairy Queen

Reports To: General Manager / Assistant Manager

Position Summary

The Shift Lead is responsible for supporting the restaurant’s daily operations and leading hourly team members during assigned shifts. Working in coordination with the General and Assistant Managers, this role ensures the restaurant operates efficiently and delivers an exceptional guest experience. The Shift Lead must be proficient in all crew-level positions and serve as a role model in service, cleanliness, and teamwork.

Key Responsibilities

Operational Support & Leadership

• Lead and manage assigned areas of the restaurant during scheduled shifts.
• Ensure the restaurant is properly staffed and organized according to shift schedules through efficient task delegation, break rotations, and job assignments.
• Supervise team members to maintain high standards of food safety, cleanliness, and service.

Training & Development

• Assist in onboarding and training new crew members in all areas of restaurant operations.
• Provide coaching and feedback to hourly employees to support ongoing development and performance improvement.

Customer Service & Guest Experience

• Ensure all guest service standards are met or exceeded, including quality, value, and cleanliness.
• Handle minor guest complaints with professionalism and elevate more serious concerns to management when necessary.

Sales & Promotions

• Support the execution of in-store promotions and marketing efforts by ensuring proper team communication and guest engagement at the point of sale.

Cash Management

• Complete shift-based cash handling procedures and accountability reports with accuracy and timeliness.

Team Collaboration

• Foster a positive and professional work environment by promoting teamwork, respect, and open communication.
• Maintain consistent communication with management regarding shift performance, employee concerns, and operational issues.

General Responsibilities

• Perform the duties of all hourly, nonmanagement positions as needed.
• Assist with special projects or tasks assigned by management.
• Serve as a dependable point of contact and decision-maker during shift operations.

Additional Expectations

• Ensure compliance with all company policies, operational standards, and food safety regulations.
• Lead by example in personal appearance, punctuality, and professional conduct.
• Contribute to a cooperative and efficient work environment that promotes employee morale and productivity.