Shift Lead: Mastering Customer Experience & Store Ops

Walgreens; Aurora (CO); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens in Aurora, CO is seeking a capable team member to open and close the store when management is unavailable, handling system start-ups and cash between shifts. You will assist with deliveries, returns, refunds, and ensuring pricing and inventory accuracy throughout the day.

The role emphasizes delivering exceptional customer service, greeting customers, and resolving questions to maintain a positive store experience while supporting back-office tasks and basic bookkeeping as required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Willing to be considered with arrest and conviction records.
• Obtain and maintain PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves issues, and answers questions to ensure a positive experience.
• Maintains store keys, assists with vendor deliveries, pricing tasks, and inventory accuracy.
• Supports basic bookkeeping, signage, and regulatory compliance as needed.

Skills

Leadership experience

Customer service

Store operations familiarity

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Aurora, CO is seeking a capable team member to open and close the store when management is unavailable, handling system start-ups and cash between shifts. You will assist with deliveries, returns, refunds, and ensuring pricing and inventory accuracy throughout the day.

The role emphasizes delivering exceptional customer service, greeting customers, and resolving questions to maintain a positive store experience while supporting back-office tasks and basic bookkeeping as required.