Shift Lead - Luxury Beauty & Store Coaching

The Estée Lauder Companies; Pleasanton (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Estee Lauder Companies Inc. in Pleasanton, CA is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager.

You will coach the sales team and model the personalized, authentic service customers expect in prestige beauty, helping to meet sales and service targets. This role requires cash handling, end-of-day reconciliation, and rotation-based opening and closing with weekend and event availability.

Qualifications

• Proven retail experience in cosmetics
• Inspiring, authentic and personalized customer service
• Experience with cash reconciliation and store opening/closing is desirable
• Supervisory/leadership experience preferred
• Able to work retail hours including days, nights, weekends and events

Responsibilities

• Support Store Manager and Assistant Manager to run store operations
• Lead by example with inspirational customer service
• Perform end-of-day cash reconciliation
• Open and close the store on a rota basis
• Coach and mentor sales team to achieve targets

Skills

Coaching

Customer service

Cash handling

Retail operations

Tools

POS software

Job description

The Estee Lauder Companies Inc. in Pleasanton, CA is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager.

You will coach the sales team and model the personalized, authentic service customers expect in prestige beauty, helping to meet sales and service targets. This role requires cash handling, end-of-day reconciliation, and rotation-based opening and closing with weekend and event availability.