Shift Lead: Lead the Crew, Drive Quality & Service

Whistle Express Car Wash; Kentucky; On-site; USD 42,000 - 54,000; Full time

Job summary

Whistle Express Car Wash in Kentucky is seeking a Shift Lead who sets the pace and leads by example on the lot. You will be the standard-setter when management is not on-site, ensuring a clean site, satisfied guests, and a well-coordinated crew.

You will greet customers, explain wash options and memberships, oversee wash operations, and maintain safety and quality standards throughout each shift. This role rewards ownership, teamwork, and a strong work ethic in an outdoor, fast-paced environment.

Qualifications

• Leadership experience in a fast-paced environment
• Strong customer service and upselling skills
• Familiarity with safety procedures and incident reporting
• Ability to manage operations and guide a team during shifts
• Clear communication and accountability on the floor

Responsibilities

• Greet customers and promote services and memberships to drive engagement and sales
• Direct vehicles into wash tunnel, ensure proper positioning, and monitor safety; resolve issues
• Lead the shift as a key holder, manage opening/closing, delegate tasks, and support the team
• Inspect vehicles for quality, uphold Sparkle Assurance, report equipment or process issues

Skills

Leadership

Customer service

Safety compliance

Operations management

Communication

Job description

Whistle Express Car Wash in Kentucky is seeking a Shift Lead who sets the pace and leads by example on the lot. You will be the standard-setter when management is not on-site, ensuring a clean site, satisfied guests, and a well-coordinated crew.

You will greet customers, explain wash options and memberships, oversee wash operations, and maintain safety and quality standards throughout each shift. This role rewards ownership, teamwork, and a strong work ethic in an outdoor, fast-paced environment.