Shift Lead: Lead, Delight Guests & Elevate the Team

nandosrestgroup; Gainesville (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time off after 1 year

Medical, dental and vision coverage

401K with matching

Nando's meal on shift

Advancement opportunities

Bonus eligibility

Job summary

Nando's Gainesville is seeking a Shift Lead to energize the team through strong relationships with coworkers and managers, and to wear multiple hats from grill to cashier. You will coach Nandocas, resolve issues, and model professional conduct in all guest interactions.

Lead shifts to meet food safety standards, manage opening/closing duties, handle cash responsibly, and ensure an efficient, welcoming operation that reflects our values and supports career growth.

Qualifications

• Ability to complete onsite Shift Lead Training in one of our Nando's restaurants.
• Comfortable with both verbal and written English communication
• Must pass a background check.
• Be able to hold a food handlers and alcohol serving license (as needed by the restaurant’s jurisdiction)
• Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests

Responsibilities

• Lead all shifts to Nando’s food safety and operational standards while providing an excellent and safe guest and Nandoca experience
• Practice responsible Cash Management including deposits, cashier check outs, refunds, and voids following Nando's policies
• Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm
• Thoroughly execute all opening duties: read the Manager Communication Log (MCL), review staff line up for the shift, check catering orders and ensure operational preparedness
• Own Back of House duties during the shift: prep and cook sheet usage and timely line checks
• Thoroughly conduct a Shift Changeover ensuring the next manager and team are set up for success
• Thoroughly execute all closing duties: final walk-through, closing inventory, reconcile cash, update MCL

Skills

Casual dining

Cleanliness

Fast-paced

Food safety

Food preparation

Job description

Nando's Gainesville is seeking a Shift Lead to energize the team through strong relationships with coworkers and managers, and to wear multiple hats from grill to cashier. You will coach Nandocas, resolve issues, and model professional conduct in all guest interactions.

Lead shifts to meet food safety standards, manage opening/closing duties, handle cash responsibly, and ensure an efficient, welcoming operation that reflects our values and supports career growth.