Shift Lead: People & Operations Coach

Nando's PERi-PERi North America; Austin (TX); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Paid Time Off

Medical benefit options beginning the

Hourly benefits package as defined by

Bonus eligible if maintains average of

Job summary

Nando’s North America is seeking an energetic Shift Lead to supervise hourly teammates, coach Nandocas, and safeguard guest experiences while ensuring food safety and brand standards across all shifts.

This in‑store role offers an hourly wage with bonus eligibility, does not include tips, and features a cadre of benefits including paid time off and medical options; rates vary when operating as a Nandoca in‑station. Must clock in for all shifts and strive for leadership growth.

Qualifications

• Must clock in for all shifts - Hourly paid position, scheduled hours will vary.
• Will earn a higher wage at Shift Lead plus may be eligible for bonus, but will not earn tips
• Different rate will apply when working as a in-station Nandoca.

Responsibilities

• Lead all shifts to Nando’s food safety and operational standards while providing an excellent and safe guest and Nandoca experience.
• Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
• Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated
• Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).
• Interacting and engaging with guests.
• Anticipate Guests’ needs and responding quickly, accurately, and pleasantly.
• Attending to and resolving in‑restaurant guest complaints taking corrective action as required.

Job description

Nando’s North America is seeking an energetic Shift Lead to supervise hourly teammates, coach Nandocas, and safeguard guest experiences while ensuring food safety and brand standards across all shifts.

This in‑store role offers an hourly wage with bonus eligibility, does not include tips, and features a cadre of benefits including paid time off and medical options; rates vary when operating as a Nandoca in‑station. Must clock in for all shifts and strive for leadership growth.