Shift Lead — Lead, Coach, and Elevate Our Café

Kuppa Joy; Fresno (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

15% employee discount

Complimentary shift drink

Job summary

Kuppa Joy Coffee House in Fresno, CA is seeking a Shift Lead to manage daily operations and support the store team. You will lead shifts, delegate tasks, coach teammates, and ensure the Kuppa Joy experience remains welcoming and consistently high‑quality.

This role emphasizes leadership presence, reliability, and outstanding customer service, with responsibilities spanning food and beverage quality, cleanliness, compliance, and teamwork during fast‑paced shifts.

Qualifications

• Leadership presence and accountability.
• Strong communication and coaching skills.
• Ability to stay composed and make decisions under pressure.
• Reliability, punctuality, and attention to detail.
• Ability to lead peers respectfully and professionally.
• Coachability and openness to feedback.
• A positive, approachable, and professional demeanor.
• Desire to grow into higher leadership roles.

Responsibilities

• Lead shifts, delegating tasks and coaching team members.
• Deliver exceptional customer service and maintain engagement.
• Ensure beverages, food items, and cleanliness meet standards.
• Maintain a clean, organized café and support front/back of house.
• Communicate operational needs and report issues during shifts.

Skills

Leadership

Communication

Coaching

Reliability

Punctuality

Education

California Food Handler Certification

Job description

Kuppa Joy Coffee House in Fresno, CA is seeking a Shift Lead to manage daily operations and support the store team. You will lead shifts, delegate tasks, coach teammates, and ensure the Kuppa Joy experience remains welcoming and consistently high‑quality.

This role emphasizes leadership presence, reliability, and outstanding customer service, with responsibilities spanning food and beverage quality, cleanliness, compliance, and teamwork during fast‑paced shifts.