Shift Lead — Inspiring Coffee Team Leader

Anchor Point Management Group; Dallas (TX); On-site; USD 13,000 - 18,000; Full time

Job summary

Anchor Point Management Group is seeking a Shift Lead to manage daily operations at the Dallas location, ensuring drink quality and efficient service. You will lead the on-shift crew, mentor team members, and deliver friendly, accurate customer service in a fast-paced coffee setting.

The role requires flexibility (early mornings to late nights), weekend availability, and the ability to lift up to 50 pounds. Prior leadership experience is preferred, with a focus on safety and teamwork.

Qualifications

• Ability to work a flexible schedule, including early mornings and late nights.
• Follows company procedure for communicating time off requests.
• Regularly works weekends and is available to work holidays if necessary.
• Can create and maintain genuine, uplifting interactions.
• Previous management or leadership experience preferred.
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Lift up to 50 pounds.
• Work on their feet for several hours at a time.
• Climb a ladder and use a step ladder.
• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean.
• Safely walk in between and around cars in the drive through lane.
• Safely use a utility knife.

Responsibilities

• Converse with customers to confirm drink orders and enter them into the POS system.
• Knowledgeable of all recipes and secret menu items.
• Manage shift operations and energy, ensuring drink quality and customer interaction.
• Provide guidance and redirection to the team during the shift.
• Communicate with stand management about personnel, equipment, inventory, and operations.
• Assist with training and development of team members.
• Handle payments and give correct change.
• Prepare drinks and premixes.
• Ensure urgency and customer-focused service throughout the shift.
• Foster positive customer connections with warmth and professional demeanor.
• Know menu and customizations to guide customers to the right choices.
• Maintain personal presentation and hygiene; dress appropriately.
• Understand shift change duties, checklists, and weekly chores.
• Be punctual and ready at shift start.
• Treat teammates and customers with respect and kindness.
• Maintain a safe and healthy work environment.

Skills

Flexible schedule

Customer service

Leadership

Communication

Team training

Safety awareness

Job description

Anchor Point Management Group is seeking a Shift Lead to manage daily operations at the Dallas location, ensuring drink quality and efficient service. You will lead the on-shift crew, mentor team members, and deliver friendly, accurate customer service in a fast-paced coffee setting.

The role requires flexibility (early mornings to late nights), weekend availability, and the ability to lift up to 50 pounds. Prior leadership experience is preferred, with a focus on safety and teamwork.