Shift Lead: Inspire Teams, Deliver Guest Happiness

Taco Bell Corp.; Rio Rancho (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

Taco Bell Corp. in Rio Rancho, NM is seeking a diligent Shift Lead to drive daily operations, coach team members, resolve customer concerns, and uphold Taco Bell's standards.

You will partner with the management team to execute strategic initiatives and ensure guest satisfaction. This role requires hands-on leadership in a fast-paced environment, overseeing shift routines, food safety, and cash handling while promoting the brand culture.

Qualifications

• 1 year of restaurant/retail experience
• 3 months shift lead experience preferred
• Excellent communication, management/leadership and organizational skills
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years old
• Accessible transportation required

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC Success Routine and prioritizing customer needs
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean appearances
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly, maintaining positive customer relations
• Provide regular feedback to the GM on Team Member performance
• Offer ongoing constructive feedback to Team Members
• Actively participate in training Team Members
• Handle conflicts constructively and work with the GM to resolve them
• Assist the GM in screening Team Member candidates
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist the GM with facility maintenance and health and safety standards

Skills

Leadership

Customer service

Communication

Team coordination

Cash handling

Attendance

Basic math

Job description

Taco Bell Corp. in Rio Rancho, NM is seeking a diligent Shift Lead to drive daily operations, coach team members, resolve customer concerns, and uphold Taco Bell's standards.

You will partner with the management team to execute strategic initiatives and ensure guest satisfaction. This role requires hands-on leadership in a fast-paced environment, overseeing shift routines, food safety, and cash handling while promoting the brand culture.