Shift Lead - Hospitality Team Leader & Guest Experience

Coma Coffee Roasters; Imperial Township (MO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Leadership role

Competitive pay

Supportive environment

Growth opportunities

Job summary

Coma Coffee Roasters is seeking a Shift Manager to lead daily operations and deliver exceptional guest experiences. You will oversee servers, bussers, bartenders, and kitchen staff while ensuring smooth workflows and adherence to standards.

The role emphasizes leadership, teamwork, and guest-focused service in a locally loved cafe environment. If you bring restaurant management experience and a passion for hospitality, we’d love to talk.

Qualifications

• Experience in restaurant management or supervisory roles.
• Ability to lead a diverse team and ensure guest satisfaction.
• Strong communication with staff and guests.
• Detail-oriented and organized with a solution-focused mindset.

Responsibilities

• Lead shift to ensure exceptional service and smooth operations.
• Supervise servers, bussers, bartenders, and kitchen staff.
• Address guest concerns with professionalism and care.
• Monitor service quality, cleanliness, and adherence to standards.
• Assist with scheduling, training, and coaching team members.
• Oversee cash handling, opening/closing, and shift reports.

Skills

Leadership

Hospitality

Team leadership

Calm under pressure

Organization

Communication

Job description

Coma Coffee Roasters is seeking a Shift Manager to lead daily operations and deliver exceptional guest experiences. You will oversee servers, bussers, bartenders, and kitchen staff while ensuring smooth workflows and adherence to standards.

The role emphasizes leadership, teamwork, and guest-focused service in a locally loved cafe environment. If you bring restaurant management experience and a passion for hospitality, we’d love to talk.