Guest Experience Shift Lead

Coma Coffee Roasters; Overland (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Leadership role

Competitive pay

Growth opportunities

Team-focused environment

Job summary

Coma Coffee Roasters in Overland, MO is seeking a Shift Manager to lead by example, support the team, and keep day-to-day operations running smoothly.

You’ll supervise servers, bussers, bartenders, and kitchen staff, handle guest concerns with professionalism, and monitor service quality to meet our standards. This leadership role offers competitive pay, growth opportunities, and a team-focused environment where collaboration and guest experience are priorities.

Qualifications

• Experience in restaurant management or supervisory roles.
• Strong leadership and hospitality focus.
• Ability to handle guest concerns professionally.
• Organized, detail-oriented, and teamwork-driven.

Responsibilities

• Lead your shift to ensure exceptional service and smooth operations.
• Supervise servers, bussers, bartenders, and kitchen staff.
• Handle guest concerns with professionalism and care.
• Monitor service quality, cleanliness, and adherence to restaurant standards.
• Assist with scheduling, training, and coaching team members.
• Oversee cash handling, opening/closing procedures, and shift reports.
• Jump in to help wherever needed, emphasizing teamwork.

Skills

Leadership

Team building

Customer service

Communication

Organization

Problem solving

Job description

Coma Coffee Roasters in Overland, MO is seeking a Shift Manager to lead by example, support the team, and keep day-to-day operations running smoothly.

You’ll supervise servers, bussers, bartenders, and kitchen staff, handle guest concerns with professionalism, and monitor service quality to meet our standards. This leadership role offers competitive pay, growth opportunities, and a team-focused environment where collaboration and guest experience are priorities.