Hospitality Lead | Path to General Manager

Coma Coffee Roasters; New York (NY); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Leadership growth

Flexible scheduling

Advancement to GM

Job summary

Coma Coffee Roasters in New York City is seeking an Assistant Manager who can motivate a team, handle busy shifts, and grow into a General Manager role. You will support the General Manager in daily operations, help with hiring and training, and deliver guest-focused service.

This role requires hands-on leadership, clear communication, and the ability to stay calm under pressure in a fast-paced café environment.

Qualifications

• 1+ years of restaurant experience, preferably in a supervisory or leadership role.
• Strong leadership, communication, and decision-making skills.
• Hands-on, lead-from-the-front mentality.
• Ability to thrive in a fast-paced environment while keeping cool under pressure.
• A passion for hospitality, teamwork, and great food.

Responsibilities

• Support the General Manager in overseeing daily operations and ensuring the restaurant runs smoothly.
• Assist with hiring, onboarding, and training new team members to set them up for success.
• Lead by example—deliver excellent guest service and foster a positive, team-first environment.
• Help manage scheduling, shift planning, and labor efficiency.
• Monitor inventory, order supplies, and control costs to meet financial goals.
• Step in to resolve guest concerns and maintain high service standards.
• Keep the team motivated, informed, and accountable during every shift.

Skills

Leadership

Communication

Decision making

Teamwork

Guest service

Job description

Coma Coffee Roasters in New York City is seeking an Assistant Manager who can motivate a team, handle busy shifts, and grow into a General Manager role. You will support the General Manager in daily operations, help with hiring and training, and deliver guest-focused service.

This role requires hands-on leadership, clear communication, and the ability to stay calm under pressure in a fast-paced café environment.