Shift Leader

Landed; Cheshire (CT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Job summary

BIRDCODE is seeking a Shift Leader to guide restaurant operations during each shift, setting the pace, coaching the team, and ensuring standards are met from open to close.

You will lead through others, protect guest experience, and act as on-shift leader when the Restaurant Operator is not present. Join a growth-focused brand with a strong hospitality mindset.

Qualifications

• Restaurant experience and ability to lead others in a fast-paced environment.
• Passion for food, cooking, hospitality, and developing people.
• Strong communication, organization, decision-making, and problem-solving skills.
• Ability to lead through others and hold the team accountable.
• ServSafe Manager certification is preferred or required.

Responsibilities

• Lead successful shifts with confidence, urgency, and a clear game plan.
• Put the right people in the right positions and adjust throughout the shift as needed.
• Lead team huddles and communicate shift priorities, expectations, and goals.
• Coach Team Members in the moment, recognize great performance, and hold the team accountable.
• Deliver a guest-first experience focused on hospitality, speed, accuracy, quality, and cleanliness.
• Master all restaurant stations and protect BIRDCODE recipes, scratch-made food, portions, cook times, and presentation standards.
• Monitor order accuracy, ticket times, prep, inventory levels, and overall service flow.
• Keep the restaurant clean, stocked, organized, safe, and ready for every rush.
• Maintain strong food safety, sanitation, labeling, dating, FIFO, and allergen standards.
• Support cash handling, labor management, inventory, ordering, and waste controls.
• Train and develop Team Members on stations, hospitality, food safety, and BIRDCODE standards.
• Communicate proactively with the Restaurant Operator and take ownership of the shift from start to finish.

Skills

Strong communication

Leadership

Decision making

Problem solving

Hospitality

Education

ServSafe Manager certification

Job description

At BIRDCODE, leadership starts on the floor. We’re a high-energy, hospitality-driven brand built around great food, strong execution, accountability, and genuine care for our guests, our teammates, and the communities we serve.

As a Shift Leader, you’ll help lead the restaurant during your shift, set the pace for the team, and make sure BIRDCODE standards come to life from open to close. You’ll lead through others, coach in the moment, protect our food and guest experience, and serve as the on-shift leader when the Restaurant Operator is not present.

WHAT WE OFFER

401(k) Retirement Savings Plan

Purpose

BIRDCODE is dedicated to supporting employees in planning for their retirement. The BIRDCODE 401(k) Plan, administered by Vestwell, offers employees a tax-advantaged opportunity to save for retirement with employer contributions.

Eligibility

Employees are eligible to participate in the Plan if they meet the following criteria:

• Age Requirement: Must be at least 18 years old.
• Service Requirement: Must complete 90 days of continuous service with BIRDCODE.

Enrollment

Eligible employees may enroll online after meeting the eligibility requirements and the Plan’s Entry Date. You will be automatically enrolled in the Plan at a default contribution rate of 3%, unless you opt out or choose an alternative rate.

Health Care Coverage

BIRDCODE offers group health insurance through Anthem to eligible employees. Full-time hourly employees who average at least 30 hours worked per week, as well as eligible salaried employees, may enroll in coverage.

Coverage begins on the first day of the month following 60 days of employment, provided all eligibility and enrollment requirements are met and subject to applicable legal limits on waiting periods.

Eligibility, employee contributions, dependent coverage, and enrollment requirements are governed by the current Anthem plan documents, which control in the event of any discrepancy, subject to applicable law

WHAT YOU’LL DO

• Lead successful shifts with confidence, urgency, and a clear game plan
• Put the right people in the right positions and adjust throughout the shift as needed
• Lead team huddles and communicate shift priorities, expectations, and goals
• Coach Team Members in the moment, recognize great performance, and hold the team accountable
• Deliver a guest-first experience focused on hospitality, speed, accuracy, quality, and cleanliness
• Master all restaurant stations and protect BIRDCODE recipes, scratch-made food, portions, cook times, and presentation standards
• Monitor order accuracy, ticket times, prep, inventory levels, and overall service flow
• Keep the restaurant clean, stocked, organized, safe, and ready for every rush
• Maintain strong food safety, sanitation, labeling, dating, FIFO, and allergen standards
• Support cash handling, labor management, inventory, ordering, and waste controls
• Train and develop Team Members on stations, hospitality, food safety, and BIRDCODE standards
• Communicate proactively with the Restaurant Operator and take ownership of the shift from start to finish

HOW WE LEAD: THE FACC MINDSET

FAST

Lead with urgency and keep the shift moving.

ACCURATE

Validate every order, task, and standard.

CLEAN

Own the restaurant and hold the team accountable.

CARING

Care for our guests, coach our people, and lead with respect.

WHAT WE’RE LOOKING FOR

• Restaurant experience and the ability to lead others in a fast-paced environment
• A passion for food, cooking, hospitality, and developing people
• Strong communication, organization, decision-making, and problem-solving skills
• Ability to lead through others and hold the team accountableStrong attention to detail and commitment to accuracy
• Willingness to learn and master all BIRDCODE stations
• Ability to understand basic labor, prep, inventory, ordering, and cash responsibilities
• ServSafe Manager certification
• Flexible availability including nights, weekends, holidays, openings, and closings
• Must be at least 18 years old

OUR CORE VALUES

QUALITY. CULTURE. COMMUNITY.

We protect the quality of our food and guest experience, build a positive and accountable team culture, and care for the communities we serve.

GROW WITH BIRDCODE

We believe our future leaders should be developed from within.

Shift Leaders who consistently live our core values, lead through the FACC mindset, develop strong teams, and demonstrate leadership readiness can earn opportunities to grow into Assistant General Manager, Restaurant Operator, and future leadership roles within BIRDCODE.

EQUAL OPPORTUNITY EMPLOYER

BIRDCODE is an equal opportunity employer committed to providing a workplace free from unlawful discrimination and harassment. Reasonable accommodations will be considered in accordance with applicable law.

Lead the shift. Develop the team. Set the standard.