Shift Lead - Hospitality Champion & Team Captain

Taco Bell Corp.; Kirksville (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Taco Bell Corp. is looking for a Shift Lead who can drive the team to excel in a fast-paced restaurant. You will lead shifts, ensure customer satisfaction, and uphold health and safety standards while mentoring Team Members and coordinating with the GM on business initiatives.

The role emphasizes leadership, training, and maintaining high standards in operations, accuracy of orders, and a positive guest experience.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.

Responsibilities

• Lead shifts with energy to meet Taco Bell's standards.
• Coach and guide team to success in a fast-paced environment.
• Resolve customer concerns and ensure guest satisfaction.
• Oversee shift tasks, cleanliness, and appearance.
• Support GM with training and performance feedback.
• Contribute to Profit & Loss monitoring via cash controls and labor management.
• Ensure food safety, quality, and accurate orders.

Skills

Team leadership

Customer service

Communication

Cash handling

Basic math

Attendance & punctuality

Feedback delivery

Training team members

Conflict resolution

Tools

Cash register / POS

Job description

Taco Bell Corp. is looking for a Shift Lead who can drive the team to excel in a fast-paced restaurant. You will lead shifts, ensure customer satisfaction, and uphold health and safety standards while mentoring Team Members and coordinating with the GM on business initiatives.

The role emphasizes leadership, training, and maintaining high standards in operations, accuracy of orders, and a positive guest experience.