Shift Lead: Energize Teams & Drive Guest Excellence

Taco Bell Corp.; Newton (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

Taco Bell Corp. is seeking a Shift Lead to energize our team, take ownership of shifts, resolve customer concerns, and drive results in a fast-paced restaurant.

You will partner with the GM to coach Team Members and align on daily goals. You will oversee food safety, quality, and timely service, provide feedback, participate in training, screen candidates, and help manage cash, inventory, and labor while promoting Taco Bell's culture and values.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Job description

Taco Bell Corp. is seeking a Shift Lead to energize our team, take ownership of shifts, resolve customer concerns, and drive results in a fast-paced restaurant.

You will partner with the GM to coach Team Members and align on daily goals. You will oversee food safety, quality, and timely service, provide feedback, participate in training, screen candidates, and help manage cash, inventory, and labor while promoting Taco Bell's culture and values.