Shift Lead - Hands-On Leader in Fast-Paced Restaurant

Five Guys logo; Jacksonville (FL); On-site; USD 26,000 - 30,000; Full time

Job summary

Five Guys is seeking a Shift Leader in Jacksonville, FL to lead by example during busy shifts and work side-by-side with the team to deliver exceptional guest experiences. You will step in across roles—from cashier to grill—ensuring fast, accurate service and high standards.

This hands-on position emphasizes coaching, training new teammates, and maintaining a clean, safe environment. Ideal candidates have 1–2 years in restaurant or hospitality settings, strong communication, and a team-first

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience.
• Strong communication and teamwork abilities.
• Ability to take initiative and lead by example.

Responsibilities

• Lead the shift and run operations when management isn't on site.
• Jump into cashier, grill, prep, fries, and dining room roles as needed.
• Deliver fast, accurate service and ensure guest satisfaction.
• Coach, support, and motivate crew members to perform well.
• Help train new teammates and foster a positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Teamwork

Communication skills

POS familiarity

Tools

POS systems

Job description

Five Guys is seeking a Shift Leader in Jacksonville, FL to lead by example during busy shifts and work side-by-side with the team to deliver exceptional guest experiences. You will step in across roles—from cashier to grill—ensuring fast, accurate service and high standards.

This hands-on position emphasizes coaching, training new teammates, and maintaining a clean, safe environment. Ideal candidates have 1–2 years in restaurant or hospitality settings, strong communication, and a team-first