Shift Leader: Hands-On, Fast-Paced Growth to GM

Five Guys logo; Jacksonville (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

Five Guys is seeking a Shift Leader in Jacksonville, FL to lead daily operations and drive guest satisfaction on each shift. You will work hands-on across roles, coaching the crew, and ensuring high standards of service and cleanliness.

Ideal candidates have 1–2 years in hospitality, strong communication, and the ability to stay calm under pressure in a fast-paced kitchen environment. Join a brand that values teamwork and quality.

Qualifications

• 1-2 years of restaurant, retail, or hospitality experience (leadership preferred).
• Team-first mindset with strong communication skills.
• Leads by doing, not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room.
• Deliver fast, accurate service and create a great guest experience.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Team player

Strong communication

Calm under pressure

Basic math

POS familiarity

Education

Food safety certification (ServSafe)

Job description

Five Guys is seeking a Shift Leader in Jacksonville, FL to lead daily operations and drive guest satisfaction on each shift. You will work hands-on across roles, coaching the crew, and ensuring high standards of service and cleanliness.

Ideal candidates have 1–2 years in hospitality, strong communication, and the ability to stay calm under pressure in a fast-paced kitchen environment. Join a brand that values teamwork and quality.