Shift Lead: Hands-On Leader Driving Guest Experience

Five Guys logo; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Five Guys in Jacksonville is hiring a Shift Leader to run operations alongside a busy crew. You will lead by example, cover multiple roles from cashier to grill, and ensure fast, accurate service with a great guest experience.

Ideal candidates have 1–2 years in hospitality, a team-first mindset, and solid communication. You’ll receive real growth opportunities and participate in a high-energy environment that values quality and teamwork.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communication skills.
• Someone who leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Customer service

Communication

Cash handling

Teamwork

Decision making

Tools

POS systems

Job description

Five Guys in Jacksonville is hiring a Shift Leader to run operations alongside a busy crew. You will lead by example, cover multiple roles from cashier to grill, and ensure fast, accurate service with a great guest experience.

Ideal candidates have 1–2 years in hospitality, a team-first mindset, and solid communication. You’ll receive real growth opportunities and participate in a high-energy environment that values quality and teamwork.