Shift Lead: Guest Experience & Team Performance

Little Caesars | PFLC, LLC; North Charleston (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars in North Charleston, SC is seeking a Shift Leader to oversee shift operations, guest experience, and brand excellence in the store.

You will lead team members on shifts, assign tasks, provide feedback and training, and ensure policies, safety, and cash handling are followed. Promote sales and uphold food safety while managing the line and completing opening/closing duties.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team, know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars in North Charleston, SC is seeking a Shift Leader to oversee shift operations, guest experience, and brand excellence in the store.

You will lead team members on shifts, assign tasks, provide feedback and training, and ensure policies, safety, and cash handling are followed. Promote sales and uphold food safety while managing the line and completing opening/closing duties.