Shift Leader: Guest Experience & Operations

Little Caesars; North Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Little Caesars in North Charleston, SC is seeking a Shift Leader to oversee daily operations, guest experience, and brand execution on the store level. This role drives sales performance and ensures policy compliance.

As the shift lead, you will manage team assignments, run line duties, handle opening/closing tasks, resolve guest concerns, uphold food safety standards, and contribute to cost control and accurate cash handling.

Qualifications

• Lead and manage shifts effectively.
• Provide feedback and training to team members.
• Uphold brand standards and operating policies.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars in North Charleston, SC is seeking a Shift Leader to oversee daily operations, guest experience, and brand execution on the store level. This role drives sales performance and ensures policy compliance.

As the shift lead, you will manage team assignments, run line duties, handle opening/closing tasks, resolve guest concerns, uphold food safety standards, and contribute to cost control and accurate cash handling.