Shift Leader: Guest Experience & Team Leadership

Little Caesars; North Augusta (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Little Caesars in North Augusta, SC is seeking a Shift Leader to oversee the shift operations, guest experience, and sales performance. You will lead team members, assign tasks, train and provide feedback to ensure brand standards are met.

In the absence of the store manager, you will open and close shifts, manage the line, promote in-store promotions, handle cash, food safety, and cost controls while delivering great guest service.

Qualifications

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties) and providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties.
• Make guests really happy by providing great guest service.
• Resolve guest complaints/issues.
• Lead team members to open, transition, and close shifts.
• Manage and organize the line and delegate duties to team members.
• Know and uphold standards for product quality.
• Work the line as needed.
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions.
• Execute and support all food safety requirements and practice.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.
• Complete additional e-learning as required.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars in North Augusta, SC is seeking a Shift Leader to oversee the shift operations, guest experience, and sales performance. You will lead team members, assign tasks, train and provide feedback to ensure brand standards are met.

In the absence of the store manager, you will open and close shifts, manage the line, promote in-store promotions, handle cash, food safety, and cost controls while delivering great guest service.