Shift Leader, Guest Experience & Operations

Little Caesars | PFLC, LLC; Charleston (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Little Caesars | PFLC, LLC is seeking a Shift Leader in Charleston, SC to oversee daily shift operations, ensure guest satisfaction, and drive store performance. You will lead team members, manage tasks, and uphold brand standards on the floor while supporting the store manager.

You will handle safety and food safety procedures, cash handling, and labor control, while promoting in-store promotions and maintaining quality. This role requires strong leadership and a customer‑first mindset.

Responsibilities

• Lead team members on shifts, assign tasks, provide feedback and training
• Utilize the huddle board to position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars | PFLC, LLC is seeking a Shift Leader in Charleston, SC to oversee daily shift operations, ensure guest satisfaction, and drive store performance. You will lead team members, manage tasks, and uphold brand standards on the floor while supporting the store manager.

You will handle safety and food safety procedures, cash handling, and labor control, while promoting in-store promotions and maintaining quality. This role requires strong leadership and a customer‑first mindset.