Shift Lead - Guest Experience & Operations

Ontario Trillium Foundation; Summerville (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars in Summerville, SC is seeking a Shift Leader to oversee shift operations, guest experience, and brand execution. You will lead team members, assign tasks, train, and ensure policy adherence during the shift.

Responsibilities include opening/closing duties, handling guest issues, maintaining food safety, managing costs, and driving sales through promotions and strong service on the line.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Utilize the huddle board to position the team, know and support policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures).
• Transition into opening/closing duties.
• Make guests really happy by providing great guest service.
• Resolve guest complaints/issues.
• Lead team members to open, transition, and close shifts.
• Manage and organize the line and delegate duties to team members.
• Know and uphold standards for product quality.
• Work the line as needed.
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions.
• Execute and support all food safety requirements and practice.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.
• Complete additional e-learning as required

Skills

Team leadership

Guest service

Food safety

Cash handling

Job description

Little Caesars in Summerville, SC is seeking a Shift Leader to oversee shift operations, guest experience, and brand execution. You will lead team members, assign tasks, train, and ensure policy adherence during the shift.

Responsibilities include opening/closing duties, handling guest issues, maintaining food safety, managing costs, and driving sales through promotions and strong service on the line.