Shift Leader: Guest Experience & Food Service Ops

Ontario Trillium Foundation; Gaffney (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Little Caesars in Gaffney, SC is seeking a Shift Leader to guide daily operations, guest experience, and brand execution on shift. You will lead team members, assign tasks, monitor quality, and ensure adherence to safety and cash handling procedures.

In this role you’ll drive guest satisfaction, resolve issues, promote in-store promotions, and support opening/closing shift activities. A proactive, customer-focused leader with strong communication skills will thrive in a fast-paced environment.

Qualifications

• Experience leading a shift team and coordinating tasks
• Strong guest service and problem-solving abilities
• Knowledge of safety, cash handling and store policies

Responsibilities

• Lead team members on shifts, assign tasks, provide feedback and training
• Ensure security and safety procedures are followed
• Deliver excellent guest service and resolve complaints
• Promote sales through in-store promotions and suggestive selling
• Control food costs, labor, waste, and cash on the shift
• Open/close shifts and manage line operations
• Complete required e-learning as required

Skills

Team leadership

Staff training

Guest service

Communication skills

Food safety

Cash handling

Sales promotions

Policy compliance

Opening/closing duties

Job description

Little Caesars in Gaffney, SC is seeking a Shift Leader to guide daily operations, guest experience, and brand execution on shift. You will lead team members, assign tasks, monitor quality, and ensure adherence to safety and cash handling procedures.

In this role you’ll drive guest satisfaction, resolve issues, promote in-store promotions, and support opening/closing shift activities. A proactive, customer-focused leader with strong communication skills will thrive in a fast-paced environment.