Shift Lead: Guest Experience & Team Coach

Taco Bell Corp.; Washington; On-site; USD 19,000 - 25,000; Full time

Job summary

Taco Bell Corp. in Washington is seeking a Shift Leader to provide hourly management coverage and supervise daily operations.

You will focus on customer service, cleanliness, hospitality, accuracy, and speed of service, while role-modeling appropriate skills for training staff. The shift leader will perform hands-on operational work, assist with training, respond to guest service needs, and may close or occasionally open the restaurant when other management is unavailable, ensuring safe food

Qualifications

• Minimum 6 months in a shift management or supervisory role.
• Legal right to work in the United States.
• 18 years of age or older.
• Ability to work flexible hours.
• Basic math and reading skills.

Responsibilities

• Greet customers and take orders accurately.
• Prepare and package food and drink according to standards.
• Operate cash registers and process payments.
• Maintain restaurant cleanliness and sanitation (back of house, lobby, restrooms).
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with food safety regulations and policies.
• Promote new menu items and provide recommendations.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair treatment and legal compliance.
• Provide ongoing coaching and feedback to team members.
• Report safety concerns to manager and HR as needed.
• Conduct daily food safety and prep audits and inventory monitoring.

Skills

Customer service

Team leadership

Coaching & feedback

Communication

Food safety awareness

Education

High school diploma or GED

Tools

POS terminal

Job description

Taco Bell Corp. in Washington is seeking a Shift Leader to provide hourly management coverage and supervise daily operations.

You will focus on customer service, cleanliness, hospitality, accuracy, and speed of service, while role-modeling appropriate skills for training staff. The shift leader will perform hands-on operational work, assist with training, respond to guest service needs, and may close or occasionally open the restaurant when other management is unavailable, ensuring safe food