Shift Lead - Customer Service & Operations

Taco Bell; Hales Corners (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

Taco Bell is seeking a shift leader to provide added management coverage during operating hours and supervise daily restaurant activities. The role focuses on delivering excellent customer service, maintaining cleanliness, and ensuring food safety while training staff and modelling proper behavior on shift.

Responsibilities include opening/closing duties, supervising team performance, handling payments, and upholding brand standards across service, speed, and accuracy in a fast-paced kitchen and

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promote who has completed all required learning zone training and certiications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills
• Ability to learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offers ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Reports any serious issues to their manager and HR as needed.
• Conducts food safety and prep audits daily.
• Conducts daily inventory monitors performance and shares responsibility for cash procedures.

Skills

Customer service

Team supervision

Training teammates

Food safety knowledge

Opening/closing experience

Punctual, reliable

Communication skills

Hygiene and cleanliness

Education

High school diploma or GED

Job description

Taco Bell is seeking a shift leader to provide added management coverage during operating hours and supervise daily restaurant activities. The role focuses on delivering excellent customer service, maintaining cleanliness, and ensuring food safety while training staff and modelling proper behavior on shift.

Responsibilities include opening/closing duties, supervising team performance, handling payments, and upholding brand standards across service, speed, and accuracy in a fast-paced kitchen and