Shift Lead: Guest Experience & Team Coach

Angry Chickz; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Angry Chickz is seeking a Shift Lead to oversee daily operations, mentor team members, and ensure high-quality guest experiences in Las Vegas. You will guide service, handle duties from opening to close, and support a fast-paced kitchen and dining area.

The role requires strong leadership, excellent communication, and the ability to stay calm under pressure. You’ll work a flexible schedule including weekends, with a focus on delivering outstanding customer satisfaction.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Responsibilities

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Skills

Leadership

Customer service

Communication

Flexibility

Team mentoring

Education

High school diploma

Job description

Angry Chickz is seeking a Shift Lead to oversee daily operations, mentor team members, and ensure high-quality guest experiences in Las Vegas. You will guide service, handle duties from opening to close, and support a fast-paced kitchen and dining area.

The role requires strong leadership, excellent communication, and the ability to stay calm under pressure. You’ll work a flexible schedule including weekends, with a focus on delivering outstanding customer satisfaction.