Shift Lead: Guest Experience & Store Operations

Walgreens; Roscoe Township (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Roscoe Township, IL is seeking an on-site team member to open and close the store when management is absent, manage cash and POS transactions, and ensure a clean, well-stocked floor and back room. You will assist customers, process returns, and uphold service standards to create a distinctive experience.

The role emphasizes leadership, reliability, and teamwork, with opportunities to support inventory, displays, and price signage while maintaining compliance with store policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• Possess PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring readiness for the business day.
• Completes returns, refunds, cash drops, and price verifications; registers sales and handles pricing changes.
• Delivers a distinctive and delightful customer experience; serves as liaison between management and team when needed.
• Assists with inventory, displays, and basic department maintenance and backroom organization.

Skills

Leadership experience

Customer service

Job description

Walgreens in Roscoe Township, IL is seeking an on-site team member to open and close the store when management is absent, manage cash and POS transactions, and ensure a clean, well-stocked floor and back room. You will assist customers, process returns, and uphold service standards to create a distinctive experience.

The role emphasizes leadership, reliability, and teamwork, with opportunities to support inventory, displays, and price signage while maintaining compliance with store policies.