Shift Lead - Retail Ops & Customer Experience

Walgreens; Chatham (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Chatham, IL seeks a reliable team member to open and close the store in the absence of management, perform required system start-ups, cash handling, and ensure the floor and stock room are ready for the day.

You will engage customers, resolve questions, process returns, refunds, and price changes, and support inventory, displays, and back‑office tasks to deliver a distinctive customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Chatham, IL seeks a reliable team member to open and close the store in the absence of management, perform required system start-ups, cash handling, and ensure the floor and stock room are ready for the day.

You will engage customers, resolve questions, process returns, refunds, and price changes, and support inventory, displays, and back‑office tasks to deliver a distinctive customer experience.