Shift Lead — Guest Experience & Restaurant Ops

Taco Bell Corp.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Taco Bell Corp. is seeking a Shift Manager in Philadelphia to support management with daily operations and guest service excellence. This hourly role includes coaching crew, supervising opening/closing tasks, and maintaining quality standards across food preparation and service.

The position emphasizes hands-on leadership, crew development, and ensuring adherence to company procedures while driving customer satisfaction and efficiency.

Qualifications

• Hourly position assisting management with routine tasks.
• Experience in customer service and food safety beneficial.
• Willingness to open/close restaurant in management absence.

Responsibilities

• Maintains fast, accurate service and positive guest relations; ensures products meet quality standards.
• Conducts periodic food safety audits and provides coaching to crew on service, quality and speed of service.
• Shares cash procedures duties: deposits, making change, opening/closing safe and verifying drawers.
• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness; monitors inventory, food prep and order fulfillment to ensure standards.
• Monitors speed of service and resolves bottlenecks to meet SWS goals.
• In management absence, responsible for opening/closing and deliveries.

Skills

Customer service

Food safety

Coaching

Operations

Job description

Taco Bell Corp. is seeking a Shift Manager in Philadelphia to support management with daily operations and guest service excellence. This hourly role includes coaching crew, supervising opening/closing tasks, and maintaining quality standards across food preparation and service.

The position emphasizes hands-on leadership, crew development, and ensuring adherence to company procedures while driving customer satisfaction and efficiency.