Shift Lead — Guest Experience & Operations

Ontario Trillium Foundation; Titusville (Crawford County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Career progression

Performance bonuses

Retirement program with company match

Job summary

Little Caesars is seeking an Assistant Manager to oversee store operations, guest experience, sales performance, and execution of brand excellence in the absence of the manager. You will lead the team to deliver great guest service and follow operating policies.

The role involves assisting the General Manager, leading shifts, enforcing safety procedures, promoting sales, and ensuring quality on the line. You will resolve guest issues and participate in ongoing training and compliance.

Qualifications

• Experience in managing a restaurant operation preferred.
• Ability to lead shifts and train team members.
• Familiarity with safety procedures and labor policies.

Responsibilities

• Assist General Manager in all management functions.
• Lead team on shifts, assign tasks, provide feedback and training.
• Ensure security, opening/closing procedures, and cash handling.
• Promote sales through in-store promotions and suggestive selling.
• Resolve guest complaints and ensure great guest service.
• Oversee line operations and maintain product quality.
• Complete e-learning and comply with safety standards.

Skills

Team leadership

Guest service

Training

Communication

Job description

Little Caesars is seeking an Assistant Manager to oversee store operations, guest experience, sales performance, and execution of brand excellence in the absence of the manager. You will lead the team to deliver great guest service and follow operating policies.

The role involves assisting the General Manager, leading shifts, enforcing safety procedures, promoting sales, and ensuring quality on the line. You will resolve guest issues and participate in ongoing training and compliance.