Shift Lead: Guest Experience & Operations

Ontario Trillium Foundation; Thomasville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Little Caesars is seeking an Assistant Manager to oversee shift operations, guest experience, and sales performance in our store. You will lead the team, uphold brand standards, and ensure policy compliance.

In this role you will manage opening/closing duties, resolve guest concerns, promote in-store promotions, and maintain food safety practices while controlling costs and labor on shift.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars is seeking an Assistant Manager to oversee shift operations, guest experience, and sales performance in our store. You will lead the team, uphold brand standards, and ensure policy compliance.

In this role you will manage opening/closing duties, resolve guest concerns, promote in-store promotions, and maintain food safety practices while controlling costs and labor on shift.