Shift Lead: Guest Experience & Operations

JOE & THE JUICE; Fort Lauderdale (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Paid Sick Leave

New Parent Leave

Free coffee

Job summary

JOE & THE JUICE in Fort Lauderdale is looking for a Shift Supervisor who keeps the heartbeat of the store alive. You’ll lead the shift, manage daily operations, and help juicers grow while delivering great guest experiences.

You’ll report to the Store Manager, supervise tasks, uphold Pink Standards, and keep energy high while supporting store sales and ensuring top-notch service for every guest.

Qualifications

• 1–2 years of experience in a similar supervisory or team lead role.
• Strong organizational and communication skills.
• Ability to stay cool and lead under pressure.
• Passion for people, service, and personal growth.
• A proactive, hands-on approach with a team-first mindset.

Responsibilities

• Daily Operations: Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
• Cleanliness & Standards: Supervise and delegate daily checklists using our task-monitoring system. Keep the store clean, safe, and up to our Pink Standards, while reporting and documenting any issues honestly and promptly.
• Team Training: Support new juicers through our global training mantra: Knowledge – Training – Practice – Validation. Help build a confident and capable crew.
• Guest Experience: Lead by example to create warm, memorable guest interactions. Handle in-store feedback with a professional and guest-first approach.
• Sales Focus: Keep an eye on commercial targets throughout the shift. Manage deliveries, report accurately, and guide the team in supporting store sales performance.

Skills

Team leadership

Communication skills

Organizational skills

Pressure management

Customer service passion

Job description

JOE & THE JUICE in Fort Lauderdale is looking for a Shift Supervisor who keeps the heartbeat of the store alive. You’ll lead the shift, manage daily operations, and help juicers grow while delivering great guest experiences.

You’ll report to the Store Manager, supervise tasks, uphold Pink Standards, and keep energy high while supporting store sales and ensuring top-notch service for every guest.