Shift Lead & Guest Experience Champion

Vitality Bowls; Rocky River (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible schedule

Job summary

Vitality Bowls seeks a Restaurant Manager for our Rocky River location to lead daily operations and ensure outstanding guest experiences. You will supervise shifts, coordinate inventory, accept deliveries, and maintain a clean, welcoming dining area.

The role emphasizes strong leadership, POS proficiency, food safety, and staff development. You’ll train staff, manage schedules, and work with ownership to uphold high standards.

Qualifications

• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities

Responsibilities

• Lead the team
• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries
• Communicate with managers/owners about the status of inventory
• Check daily petty cash
• Manage the break schedule
• Attend Management Meetings
• Assist with interviews, evaluations, and training
• Memorize the training material
• Keep the front lobby and outside area clean
• Have excellent customer service
• Assist and ring up guests, answer phone calls and take orders over the phone
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Communicate with managers about the schedule
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Handle specials circumstances
• Communicate effectively with coworkers and managers

Job description

Vitality Bowls seeks a Restaurant Manager for our Rocky River location to lead daily operations and ensure outstanding guest experiences. You will supervise shifts, coordinate inventory, accept deliveries, and maintain a clean, welcoming dining area.

The role emphasizes strong leadership, POS proficiency, food safety, and staff development. You’ll train staff, manage schedules, and work with ownership to uphold high standards.