Day Shift Team Lead — Food Service Excellence

Vitality Bowls Rocky River; Rocky River (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible schedule

Job summary

Vitality Bowls Rocky River in Ohio is seeking a team-focused shift supervisor to lead daily operations. You will ensure accurate food prep, timely service, and friendly customer interactions while maintaining high standards of cleanliness and safety.

You’ll manage schedules, delegate tasks, train new staff, handle deliveries and inventory communication with management. A positive attitude, strong work ethic and basic computer/POS skills are required.

Qualifications

• Become food certified.
• Able to operate POS and handle cash/credit cards.
• Must stand long periods and lift boxes as needed.
• Maintain a clean, professional appearance and teamwork mindset.

Responsibilities

• Lead the team, ensuring food is prepared accurately and delivered to customers promptly.
• Oversee shifts and delegate tasks to staff.
• Provide exemplary knowledge and customer service.
• Handle upset customers professionally and resolve issues.
• Accept deliveries and ensure accuracy; issue refunds if needed.
• Communicate inventory status with managers for timely orders.
• Check petty cash daily and manage bank changes.
• Restock the register and ensure correct change.
• Brainstorm ideas to improve efficiency and safety with management.
• Assist with interviews, evaluations, and training.
• Explain health benefits of ingredients and recipes to customers.
• Keep front lobby and outside area clean; check every 15 minutes.
• Provide excellent customer service and accurate wait times.
• Assist and ring up guests, take phone orders, and manage calls.
• Follow recipes and prepare all food timely and sanitary.
• Prep food per proper procedures; clean kitchen and lobby continually.
• Stock and rotate food; put away deliveries and stay organized.
• Communicate with staff to ensure orders are accurate and timely.
• Carry out food to customers and inform managers of scheduling needs.
• Attend opening/closing duties and follow sanitation guidelines.
• Adhere to safety procedures and practice cost-cutting measures.
• Pitch in and work as a team; track food quality; handle special circumstances.

Skills

Leadership

Customer service

Cash handling

POS familiarity

Food safety

Job description

Vitality Bowls Rocky River in Ohio is seeking a team-focused shift supervisor to lead daily operations. You will ensure accurate food prep, timely service, and friendly customer interactions while maintaining high standards of cleanliness and safety.

You’ll manage schedules, delegate tasks, train new staff, handle deliveries and inventory communication with management. A positive attitude, strong work ethic and basic computer/POS skills are required.