Shift Lead: Growth & Guest Experience Leader

IHOP Restaurants; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

The IHOP Assistant Manager in Albuquerque leads daily front- and back-of-house operations while upholding IHOP's standards of quality and service. reporting to the General Manager, you will drive profitability, guest satisfaction, and team performance across shifts.

Responsibilities include executing local marketing and guest service objectives, recruiting and training staff, managing incident reports, and ensuring food safety and compliance with SOPs.

Qualifications

• High school diploma or equivalent.
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions; write routine reports.
• Basic computer skills including Email, MS Excel, MS Word; a plus.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives for the restaurant as defined by IHOP SOP and operations plan.
• Developing and maintaining professional relationships with restaurant hourly employees and franchisee organization.
• Managing the restaurant floor with regular guest contact and handling complaints in a professional and timely manner.
• Ensuring recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP.
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time; maintaining personnel files with appropriate documents.
• Available to work days, nights and weekends

Skills

People leadership

Guest service

Operations management

Recruitment & training

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Job description

The IHOP Assistant Manager in Albuquerque leads daily front- and back-of-house operations while upholding IHOP's standards of quality and service. reporting to the General Manager, you will drive profitability, guest satisfaction, and team performance across shifts.

Responsibilities include executing local marketing and guest service objectives, recruiting and training staff, managing incident reports, and ensuring food safety and compliance with SOPs.