SHIFT LEAD- IHOP

IHOP Restaurants; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

The IHOP Assistant Manager in Albuquerque leads daily front- and back-of-house operations while upholding IHOP's standards of quality and service. reporting to the General Manager, you will drive profitability, guest satisfaction, and team performance across shifts.

Responsibilities include executing local marketing and guest service objectives, recruiting and training staff, managing incident reports, and ensuring food safety and compliance with SOPs.

Qualifications

• High school diploma or equivalent.
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions; write routine reports.
• Basic computer skills including Email, MS Excel, MS Word; a plus.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives for the restaurant as defined by IHOP SOP and operations plan.
• Developing and maintaining professional relationships with restaurant hourly employees and franchisee organization.
• Managing the restaurant floor with regular guest contact and handling complaints in a professional and timely manner.
• Ensuring recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP.
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time; maintaining personnel files with appropriate documents.
• Available to work days, nights and weekends

Skills

People leadership

Guest service

Operations management

Recruitment & training

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Job description

The IHOP Assistant Manager reports directly to their General Manager. The assistant manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities include:

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests.
  Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time.
  Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits:

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Requirements:

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.