GENERAL MANAGER- Albuquerque, NM

IHOP Restaurants; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

IHOP Restaurants in Albuquerque seeks a General Manager to oversee restaurant operations, focusing on profitability and sales growth. You will manage both front and back of house, ensuring quality service and compliance with operational standards.

The ideal candidate will have a high school diploma, experience in guest service, and basic computer skills. Benefits include competitive pay, flexible hours, and paid training.

Qualifications

• High school diploma or equivalent experience.
• Ability to speak and read English and interpret safety rules and manuals.
• Basic computer skills including Email, MS Excel, MS Word.

Responsibilities

• Execute financial, marketing, guest service, and HR objectives.
• Develop working relationships with employees and franchisee.
• Manage the restaurant floor focusing on guest contact.
• Handle guest complaints professionally and timely.
• Ensure compliance with SOP in food safety and operations.
• Oversee recruitment, training, and performance appraisals.
• Complete necessary reports and maintain personnel files.
• Work flexible hours including days, nights, and weekends.

Skills

Guest service

Complaint handling

Basic computer skills

Education

High school diploma or equivalent

Tools

Email

MS Excel

MS Word

Job description

The IHOP Genaral Manager reports directly to their District Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests
• Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems
• Completing all required reports and paperwork accurately and on time
• Maintaining personnel files with appropriate employment and legal documents
• Available to work days, nights and weekends

Benefits

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Requirements

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description