Shift Lead: Grow into Restaurant Leadership

Krystal Restaurants Career Center; Saraland (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Krystal is seeking a Shift Leader to support the store management team in daily operations, upholding Krystal’s standards in product preparation, customer service, and facilities maintenance while coaching A+ talent.

You will help train and develop team members, ensure food safety, manage cash and inventory, and support sales and profit goals. The role offers flexible scheduling and opportunities to advance within the brand. Strong communication and teamwork are essential to succeed.

Qualifications

• Must be at least 21 years of age.
• Servsafe certification required.
• High School Diploma or GED preferred with one (1) or more years restaurant experience.
• Systems & Software - proficient level knowledge of Microsoft Office software.
• Must be able to work a flexible schedule including days, nights, overnights, & weekends.
• May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates.

Responsibilities

• Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
• Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems.
• Ensures that food safety standards are met through direct observation while running their shifts.
• Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented.
• Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps.

Skills

Customer Focused

Initiative

Action Oriented

Team Player

Education

High School Diploma or GED

Servsafe certification

Tools

Microsoft Office

Job description

Krystal is seeking a Shift Leader to support the store management team in daily operations, upholding Krystal’s standards in product preparation, customer service, and facilities maintenance while coaching A+ talent.

You will help train and develop team members, ensure food safety, manage cash and inventory, and support sales and profit goals. The role offers flexible scheduling and opportunities to advance within the brand. Strong communication and teamwork are essential to succeed.