Shift Lead: Flexible Hours and Hands-on Leadership Growth

Ben & Jerry's Connecticut; Montville (CT); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Competitive pay + leadershipExperience

Flexible schedules

Career growth & hands-on leadership

Fun, values-driven workplace

Job summary

Ben & Jerry's Connecticut is seeking a Shift Lead to manage a scoop team and ensure smooth daily operations. You will own the shift from open to close, guide staff through rushes, handle cash responsibly, and deliver exceptional guest service.

Qualifications emphasize reliability, strong communication, and a willingness to lead. Flexible schedules and opportunities for leadership training are highlighted in this role.

Qualifications

• Food/retail experience is a plus, not required.
• Great communication and organization are essential.
• Reliability your team can count on.

Responsibilities

• Be the decision-maker on shift — own it from open to close.
• Guide, motivate, and support your team through every rush.
• Handle cash, deposits, and daily operations accurately.
• Deliver standout guest service and resolve issues in the moment.
• Run pre-shift huddles and keep communication clear.
• Train and support new team members.
• Hold the shop to its standards when the SM or AM is out.
• Keep shifts running smoothly and step up when it counts.

Skills

Leadership

Communication

Guest service

Reliability

Job description

Ben & Jerry's Connecticut is seeking a Shift Lead to manage a scoop team and ensure smooth daily operations. You will own the shift from open to close, guide staff through rushes, handle cash responsibly, and deliver exceptional guest service.

Qualifications emphasize reliability, strong communication, and a willingness to lead. Flexible schedules and opportunities for leadership training are highlighted in this role.