Shift Lead - Ice Cream Shop, Flexible Hours & Growth

Ben & Jerry's; Glastonbury (CT); On-site; USD 27,552 - 33,062; Part time

Benefits offered by this job

Competitive pay + leadership experience

Flexible schedules (nights and weekends)

Career growth & hands-on leadership training

Fun, values-driven workplace

Job summary

Ben & Jerry's in Glastonbury, Connecticut, seeks a Shift Lead to oversee operations and lead the scoop squad. The role involves decision-making and training of team members, ensuring all shifts run smoothly while providing outstanding guest service.

Ideal candidates will have strong communication skills and reliability. While food or retail experience is a plus, it’s not mandatory. The position offers competitive pay and growth opportunities in a fun, values-driven workplace.

Qualifications

• Experience in food or retail is a plus but not required.
• Strong communication and organizational skills.
• Being a reliable team member.

Responsibilities

• Be the decision-maker on shift — own it from open to close.
• Guide, motivate, and support your team through every rush.
• Handle cash, deposits, and daily operations accurately.
• Deliver standout guest service and resolve issues in the moment.
• Run pre-shift huddles and keep communication clear.
• Train and support new team members.
• Hold the shop to its standards when the SM or AM is out.
• Keep shifts running smoothly and step up when it counts.

Skills

Great communication

Organization

Reliability

Food/retail experience

Job description

Ben & Jerry's in Glastonbury, Connecticut, seeks a Shift Lead to oversee operations and lead the scoop squad. The role involves decision-making and training of team members, ensuring all shifts run smoothly while providing outstanding guest service.

Ideal candidates will have strong communication skills and reliability. While food or retail experience is a plus, it’s not mandatory. The position offers competitive pay and growth opportunities in a fun, values-driven workplace.