Shift Leader - Flexible Hours, Training & Career Growth

Ben & Jerry's Connecticut; South Windsor (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Flexible schedules

Leadership training

Values-driven culture

Job summary

Ben & Jerry's Connecticut is seeking a Team Lead to run shifts, lead the scoop squad, and ensure guests leave happier than they arrived. This hands-on leadership role guides the team, resolves issues, and ensures smooth operation from open to close in a fast-paced shop.

You will gain experience in shift management, coaching, and store operations within a fun, supportive environment with growth opportunities. Strong people skills and a positive attitude are essential.

Qualifications

• Experience in food service or retail is helpful but not required.
• Clear, friendly communication and the ability to keep the team calm during busy times.
• Reliability and ownership of each shift.

Responsibilities

• Lead your shift from open to close as the on-duty decision-maker; ensure shop runs smoothly and on time.
• Guide, motivate, and support team members through busy rushes while keeping service friendly, accurate, and efficient.
• Handle cash, deposits, and daily operational tasks according to procedures and standards.
• Deliver standout guest service, address concerns and turn issues into positive experiences.
• Run pre-shift huddles, communicate the plan for the day, and align priorities and goals.
• Train and coach new and existing team members on standards and shift execution.
• Maintain shop standards in cleanliness, safety, and product quality, especially when leadership is not present.
• Jump in to scoop, clean, restock to keep the team and guests taken care of.

Skills

People skills

Leadership

Communication

Reliability

Job description

Ben & Jerry's Connecticut is seeking a Team Lead to run shifts, lead the scoop squad, and ensure guests leave happier than they arrived. This hands-on leadership role guides the team, resolves issues, and ensures smooth operation from open to close in a fast-paced shop.

You will gain experience in shift management, coaching, and store operations within a fun, supportive environment with growth opportunities. Strong people skills and a positive attitude are essential.