Shift Lead - Fans-First Quick-Service Leader

Dairy Queen; Orange (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Dairy Queen franchised restaurant is seeking a motivated supervisor to lead shifts, ensure quality service, and maintain a clean, inviting dining area. You will oversee crew performance, assist store management, and help deliver the brand’s fan-first experience.

Ideal candidates have at least 6 months in quick service, a high school diploma, ServSafe certification, and a proactive attitude. This role requires standing, lifting up to 50 pounds, and a collaborative mindset.

Qualifications

• Minimum 6+ months of quick service restaurant experience required.
• Must be ServSafe certifiable.
• Strong knowledge and application of safe food handling practices.
• Capable of supervising specific areas of the business in a fast-paced environment.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow.
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• Ensure that the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Models performance standards for all team members and work stations.
• At all times exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Education

High School diploma or equivalent

Job description

Dairy Queen franchised restaurant is seeking a motivated supervisor to lead shifts, ensure quality service, and maintain a clean, inviting dining area. You will oversee crew performance, assist store management, and help deliver the brand’s fan-first experience.

Ideal candidates have at least 6 months in quick service, a high school diploma, ServSafe certification, and a proactive attitude. This role requires standing, lifting up to 50 pounds, and a collaborative mindset.