Shift Leader: Lead, Coach & Delight Fans

Regis Corporation; Spokane (WA); On-site; USD 17,000 - 25,000; Full time

Job summary

Regis Corporation, operating a Dairy Queen franchise, seeks energetic team members to deliver exceptional guest service in a fast-paced environment. You will greet fans, uphold brand standards, and work with the team to ensure smooth daily operations.

This role requires at least 6 months in quick-service, a high school diploma, ability to supervise area during shifts, and strong food-safety practices. ServSafe certification is preferred. We value a positive attitude and reliability.

Qualifications

• Minimum 6+ months of high volume quick service restaurant experience.
• High School diploma or equivalent.
• Must be capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow.
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• Ensure that the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.

Job description

Regis Corporation, operating a Dairy Queen franchise, seeks energetic team members to deliver exceptional guest service in a fast-paced environment. You will greet fans, uphold brand standards, and work with the team to ensure smooth daily operations.

This role requires at least 6 months in quick-service, a high school diploma, ability to supervise area during shifts, and strong food-safety practices. ServSafe certification is preferred. We value a positive attitude and reliability.