Shift Manager - Stanley Marketplace Location

Sweet Cow Ice Cream; Aurora (CO); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Free ice cream every shift

50% employer-paid health insurance

401(k) with a 4% match

Paid sick leave

Job summary

Sweet Cow Ice Cream in Aurora, Colorado, is seeking a Shift Lead to oversee daily operations, inspire the team, and ensure a top-notch customer experience. If you love ice cream and thrive in a fast-paced setting, this role is for you. You’ll manage shifts effectively, delegate tasks, and create a fun atmosphere while adhering to cleanliness standards.

Join us to lead a team dedicated to making the best ice cream served by friendly scoopers. Competitive pay at $23 per hour plus tips!

Qualifications

• Can work at least 3 shifts per week (15+ hrs).
• Must be 18+ years old.
• At least six months of experience in a related service industry.

Responsibilities

• Lead your shift by coaching and inspiring your team.
• Ensure shop cleanliness and efficiency.
• Manage daily operations including opening and closing duties.
• Provide engaging customer experiences and solve real-time issues.

Skills

Leadership

Customer service

Team management

Communication

Job description

Sweet Cow Shift Lead

Love ice cream and leading a team? Sweet Cow is looking for friendly, high‑energy Shift Leads who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast‑paced environment and knows how to inspire a crew, this role is for you. Our mission is simple: make the best‑tasting ice cream served by the friendliest scoopers in the cleanest shops on the planet.

Why You’ll Love It Here

• Sweet Leadership – lead amazing teams and keep the good vibes going
• Sweet Shop Energy – fast‑paced, people‑focused, and never boring
• Sweet Perks – free ice cream every shift plus discounts for friends & family
• Sweet Growth – expand your leadership skills and grow with the company

What You’ll Do

• Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers
• Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency
• Be a team coach – lead by example and maintain positive momentum
• Oversee transactions – ensure smooth, accurate POS and cash handling
• Be the vibe – create and foster a fun, memorable experience for customers and crew
• Problem‑solve and communicate – support your team and solve real‑time issues
• Open and close the shop – take responsibility for key daily operations

Your Contribution and Responsibilities

Focus on Customers and Community

• Provide consistent, positive, and engaging customer experiences
• Foster and uphold a customer‑centric shop culture
• Address real‑time customer needs through genuine care and authentic human connection

Execution

• Utilize and oversee established systems, tools, and procedures to uphold standards
• Contribute to a culture of accountability, purpose, and pride during the shift
• Delegate tasks based on customer flow and necessary action items
• Ensure effective execution of daily operations
• Thrive in a fast‑paced environment with a positive attitude
• Demonstrate excellence across all areas of shop operations
• Assume the role of the on‑duty manager

Communicate with Impact

• Utilize open and direct communication
• Communicate clear and detailed shop and team needs to the shop leadership team
• Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
• Communicate your schedule and availability proactively

Grow With Us

Assistant and General Manager – build and grow strong shop teams and community relationships.

What We Need from You

• Can work at least 3 shifts per week (15+ hrs)
• Open availability with flexible scheduling; must include at least 4 daytime shifts (4 pm or earlier) Mon‑Fri or 2+ closing shifts Mon‑Thu, 2+ closing shifts Fri‑Sun, and 1+ daytime shift Sat‑Sun
• Able to lift up to 50 lbs and stand for a full shift
• 18+ years old
• Commitment to schedule adherence, continued training, and growth
• At least six months of experience delegating and/or coordinating the tasks of two or more employees
• At least six months of experience in a related service industry

Compensation

$23 per hour ($15.00 hourly + $8.00/hr average in tips)

Perks & Benefits

• Free ice cream every shift plus off‑duty discounts
• Making people’s day, every day
• Discounted employee merch store
• 50% employer‑paid health insurance for qualifying employees
• Dental and vision plans available (employee‑paid)
• Paid sick leave as outlined in HFWA
• 401(k) with a 4% match

Ready to join the sweetest team in town? Apply now and let’s make some magic.

Applications accepted on an ongoing basis.