Shift Leader-Bon Air

Gelati Celesti; Richmond (VA); On-site; USD 22,041 - 26,174; Full time

Job summary

Gelati Celesti in Richmond, VA is seeking a Full Time Shift Leader to join our Bon Air team. In this role, you will lead store operations, motivate your team, and ensure high-quality customer service. The company values joy, connection, and a supportive workplace culture.

Ideal candidates will have prior leadership experience and availability for flexible hours throughout the year. Responsibilities include maintaining inventory, enforcing safety standards, and creating a positive environment for both employees and customers.

Qualifications

• 1 year of management or leadership experience in a retail environment preferred.
• Year-round availability required, must have flexible hours.
• Reliable transportation and ability to stand and walk for long periods.

Responsibilities

• Lead, motivate, and support your team during each shift.
• Model and communicate our culture, providing in-the-moment feedback.
• Enforce food safety regulations and maintain a clean work area.

Skills

Team leadership

Customer service

Communication

Food safety regulations

Job description

Overview

Gelati Celesti Ice Cream is looking for a talented Full Time Shift Leader to join our Bon Air team!

About Us We think we have the best job in the world, and we absolutely love what we do. Since day one, Gelati Celesti has been about handcrafting premium ice cream and serving it with genuine warmth. We enjoy indulging in our ice cream as much as we do scooping it for others, and with every scoop we serve, we offer our customers a sweet moment of joy.

Our Culture Joy is at the heart of everything we do, and it starts with our team. We believe great ice cream is made even better by the people behind the counter, which is why we work hard to build a workplace that is upbeat, supportive, and sincerely caring. As a Shift Leader, you\'ll help set that tone every day: celebrating wins with your team, communicating openly and positively, coaching in the moment, and making sure every team member and every customer feels welcome. If you lead with kindness, energy, and a genuine love of connecting with people, you\'ll fit right in.

About The Role

As a Shift Leader, you will lead store operations when the Assistant Manager or General Manager is not present. We\'ll expect you to lead by example with a positive attitude and good old-fashioned hard work, focusing on product quality, strong team leadership, and supreme customer service. We\'re looking for someone with a natural ability to connect with people, who enthusiastically guides their team to deliver a moment of joy to each and every customer.

This is a year-round position, and we\'re looking for someone ready to grow with us beyond the summer rush.

Responsibilities

• Leading, motivating, and supporting your team during each shift
• Modeling and communicating our culture: setting a positive tone, giving in-the-moment feedback, and keeping the team informed and engaged
• Ordering product and maintaining accurate inventory
• Enforcing food safety regulations and health standards in a clean, organized work area
• Maintaining an effective and positive environment while staying current on changes, new menu items, and procedures
• Delivering supreme customer service and resolving customer concerns with care

Requirements

• 1 year of management or leadership experience in a retail environment preferred
• Year-round availability required - this is not a seasonal position
• Must have opening AND closing availability, including daytime, evening, weekend, and holiday shifts
• Reliable transportation
• Ability to stand and walk for long periods, with constant moving, bending, lifting, reaching, and turning during all shifts
• Ability to reach and grasp with hands; talk and hear from far away and in close proximity; taste and smell
• Ability to climb, balance, stoop, kneel, and crouch; lift and move up to 30 pounds regularly and occasionally up to 50 pounds or more

Estimated hourly wage with tips is $16–$19

For more information, visit www.gelatiicecream.com

Gelati Celesti is proud to be an equal opportunity employer.