Shift Lead - Entertainment Center (Guest Experience)

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Red Hawk Resort + Casino in Placerville, CA seeks an Entertainment Center Supervisor to lead daily operations, manage staffing, and ensure service excellence. You will partner with managers to uphold standards, motivate hourly staff, control costs, and deliver a premier guest experience in a dynamic entertainment center.

The role requires strong leadership, guest relations focus, and the ability to handle flex schedules, safety, and compliance while maintaining high ethical expectations and

Qualifications

• High School Diploma or equivalent experience.
• Experience in high-volume Family Entertainment Center Business.
• Interest and/or knowledge of motor sports.
• Proven leadership and team skills; ability to motivate and manage staff.
• Strong written, verbal and organizational skills.
• Strong computer/POS skills.
• Ability to work with minimal supervision and make independent decisions.
• Maintain all safety procedures.
• Willingness to work a flexible schedule including holidays, nights and weekends.
• Sensitivity to confidentiality.

Responsibilities

• Supervise daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control.
• Maintain opening, running and closing duties for department.
• Manage organization and cleanliness of departmental areas.
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest.
• Empowers staff to deliver exceptional legendary service.
• Executes any special events.
• Responsible to provide management with direct and honest feedback of staff regarding performance.
• Assist with staff training and employee relations.
• Assures that staff morale is maintained at a high level.
• Takes an active part in the recruitment and retention of staff.
• Performs all other duties as assigned.

Skills

Leadership

Team management

Communication

POS skills

Flexibility

Industry experience

Motor sports interest

Education

High School Diploma or equivalent

Job description

Red Hawk Resort + Casino in Placerville, CA seeks an Entertainment Center Supervisor to lead daily operations, manage staffing, and ensure service excellence. You will partner with managers to uphold standards, motivate hourly staff, control costs, and deliver a premier guest experience in a dynamic entertainment center.

The role requires strong leadership, guest relations focus, and the ability to handle flex schedules, safety, and compliance while maintaining high ethical expectations and