Shift Supervisor, Guest Experience & Service

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 52,000 - 74,000; Full time

Job summary

Red Hawk Resort + Casino in Placerville, CA is seeking a supervisory-level team member to oversee dining floor operations, enforce standards, and ensure exceptional guest service. This on-site role focuses on staffing, performance feedback, and adherence to health and safety regulations.

Responsibilities include scheduling, coaching staff, maintaining grooming standards, and handling guest comments. Knowledge of gaming regulations and fair personnel practices is essential for success in this

Qualifications

• High school diploma or GED preferred.
• Minimum of one year related supervisory experience preferred.
• ServSafe certification, or ability to become certified, and knowledge of HACCP standards required.
• Appropriate licenses, as required.

Responsibilities

• Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food Server service on the dining floor.
• Ensures the highest possible standards of guest service and team member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable Tribal, Federal, State and local laws/ordinances.
• Assists venue manager with scheduling of team members and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance of all venue team members and provides feedback on same to aid the team members in developing and enhancing skills.
• Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive guest relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all team members in a fair and equitable manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.
• Maintains knowledge of local jurisdiction gaming laws and attendant regulations as well as internal controls, policies and procedures.
• Directly supervises all service team members on assigned shift.
• Create and utilize a comprehensive and sustainable employee engagement strategy through feedback and constant communication.
• Performs all other duties as assigned.

Education

High school diploma or GED

ServSafe certification

HACCP knowledge

Licenses as required

Job description

Red Hawk Resort + Casino in Placerville, CA is seeking a supervisory-level team member to oversee dining floor operations, enforce standards, and ensure exceptional guest service. This on-site role focuses on staffing, performance feedback, and adherence to health and safety regulations.

Responsibilities include scheduling, coaching staff, maintaining grooming standards, and handling guest comments. Knowledge of gaming regulations and fair personnel practices is essential for success in this